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Plumbing is an ongoing business and the need for quality plumbing service is now more prevalent than ever, given our modern lifestyle. In fact, with the latest modifications made on the indoors, plumbing service has made a significant shift in the last fifteen years alone.
Yet we all know that anything, big or small, can go wrong at any time, regardless of precautions that are taken. And the need for 24/7 plumbing service is here thanks to Benjamin Franklin Plumbing.
In case you didn’t know, Benjamin Franklin Plumbing is a licensed business that has affiliations with local associations all over including the Mansfield Chamber of Commerce. They are also a member of the Plumbing- Heating- Cooling Contractors Association and currently enjoy a good rating with the Better Business Bureau of Texas. Those residing within the Mansfield, TX and surrounding areas have given the company an average of 5 stars.
Customer consensus surrounding what makes good service of any type involve a timely response to any problem, and that’s what Benjamin Franklin of Mansfield provides. One call is all it takes before a team of qualified professionals arrive. Once they come, professionals can troubleshoot the issue, order what’s needed for the job, and determine the course of service and the fees in writing to the customer.
Perhaps what helps customers more than just the repairs is the overall friendliness and knowledge of professionals who are well-schooled in the area of plumbing service. Technicians arrive within minutes to fix the problem. Online reviews appear to reflect the type of plumbing service offered, and most if not all remain positive. Fast, friendly, and cheap are time-honored concepts for customer service in all forms, with plumbing service and general maintenance being on the top of the list.
A variety of services for those who live within the Mansfield, TX and other surrounding areas are offered on the company’s homepage. Quality plumbing service is offered ranging from basic small leaks to major projects such as water heater installation and repair. Fixture issues such as faucets are a part of the company’s plan for quality plumbing service. Other types of plumbing service include gas pipe installation, maintenance, and repair for those who rely on gas service to heat water. The company’s list extends to include water and sewer main repairs. Experienced professionals in Mansfield can offer other plumbing services to include the slab leaks that lurk beneath the surface of your floor by checking the faulty pipe underneath the concrete below the linoleum. Residents who rely on tankless water heaters can call on Benjamin Franklin for their installation and repair needs.
Even the responses to less than stellar online reviews have managed to garner a positive and caring response from the company’s executives and owners. One customer who gave a rating of 4/5 stars was asked by the owner what could have been done to improve service, which clearly demonstrates the level of consumer investment involved.
What makes this company stand out even more is their expertise in the range of plumbing tools and products they use. Custom designers include American Standard, Delta, Kohler, Moen, Rheem, and TOTO, just to name a select few.
Benjamin Franklin Plumbing offers more than just plumbing services for residents in the Mansfield, TX area. Their underlying motto surrounds the best in top-notch plumbing service: “If there’s any delay, it’s you we pay!”
However, it appears to be a matter of common sense that some plumbing problems do require extra time during the completion process, and residents, like other ordinary people, can reasonably expect to allow for significant wiggle room. During the estimation process, customers are asked to sign a written agreement for the entire cost, including the parts needed, time needed to complete the project, and mileage fees. Although the website does not list the amount of money involved, customers can call to at least get a price estimate.
Perhaps what allows this company to stand out among its peers in the plumbing industry is the fact that they care about the quality if the water you consume. In fact, the entire service package includes water conditioning services, where experts can pay a visit to your home or business, test your system for hard water buildup, and reduce the level of hardness in your water with a softening solution. This chemical is specially designed and formulated to remove toxic levels of chlorine so that residents can enjoy the refreshing pureness of the cleanest, clearest drinking water without the purchase of a Brita purifier. In fact, customers can enjoy better quality water with the permanent installation of a company-provided water filter right onto the tap.
Another striking feature of customer service includes the option to purchase a customized insurance plan in the event of an emergency. Benjamin Franklin offers four different monthly plans.
Despite the fact that Benjamin Franklin Plumbing has no issue with 24/7 emergency service, their support team understands the need for customers to know the situations that could lead to potential plumbing problems. Suggestions on reducing the likelihood of grease clogs are provided on the company website, including simple tips on wiping oils and lards from dishes, pots and pans. Special insights that include home remedies using baking soda and vinegar on clearing residual grease from your drain and garbage disposal go hand-in-hand with an explanation as to how you can avoid time-consuming and costly repairs.