It is time to call in a plumbing company. Perhaps you have a leak that you can no longer patch in a water line. You may need to move a water line so you can set up a new sink. Or there may be problems with your hot water heater. No matter what the concern is, you know that you should know as much as possible about the company you hire to do the work for you as possible. The right company is one that has the experience you need and the level of service you can rely on. As you take into consideration the wide range of people available to you, there are a few key things that can make a big difference.
Experience Makes a Difference
When choosing a plumbing company, one of the first things to look for in them is their experience. Not every company is going to offer the same type of experience, and sometimes having years in the books is not enough. There are a few things to keep in mind here.
Choose a company that has experience with the specific problem you are having. If you need help with a gas line, for example, choose a plumber that specializes in this. If you know that your home could benefit from a water filtration system, turn to a company that offers an array of options so you can get the best recommendation for your specific needs. Experience in the area matters.
You also want to find out who has the working experience necessary to do the job. If it is a professional plumbing provider that has been around for decades, that is great. However, if they have all new plumbers who may not have much experience in the field yet, then that experience is not benefiting you as it could be. Ask about the level of experience of the actual technicians. That can give you the confidence you need when choosing a provider.
When Will the Repair Work Be Done?
This seems like a simple question and concern, but it may be more complex than you realize. The key to remember is that some problems require new system purchases. For example, you may need to replace the hot water tank, or you may need a highly specialized valve. However, in most cases, you want a plumbing company that can get the work done right away, including those that can do it on the spot.
The difference here is that some companies will have their trucks loaded with the supplies they need and are ready to go. They come to your home ready to make the most common repairs, so there is nothing for you to worry about in terms of getting the work completed. If you have a water leak or you need a drain cleaned, you should not have to wait for parts or equipment to become available. Instead, choose a professional plumbing provider that has what you are likely to need on the truck so they can get to work right away.
They Are on Time
Your time is valuable, not just that of the professional plumbing service. There are many situations where a plumber may arrive late at your home due to unforeseen problems, like an emergency repair taking place at a prior job or an accident. The key here is that, for the most part, they should be communicating with you about when they will arrive. They should strive to be on time, too.
Many companies can provide you with an update on the time that the technicians will arrive at your home. Some companies go further and make promises about that time, and if they do not arrive on time as they promise, they provide you with some type of compensation for that. In other words, they value your time. Look for a professional plumbing service like this because it shows they are also likely working hard to do a great job for you.
How Does the Pricing Work?
It can be very frustrating when you are in need of a repair to not get a straight answer about the cost. When you call the plumbing company, they should be ready, willing, and able to tell you the cost.
Of course, many factors will influence this, and in some situations, you may find that the problem they think is happening is not what actually occurred. For example, you may have a slowed drain that seems to need to be snaked or cleaned out. Yet, when they do jet it, they learn that a tree root has cracked the line and the pipe needs to be repaired. That is going to alter the cost as well as how long it is going to take to get the repair done.
However, once they arrive at your home and get a better idea of what is occurring, the professional plumbing service should make it clear what the cost will be to you. That should include insight into the type of work that needs to be done, the amount of time it will take, and the overall cost. Make sure you have that information documented in a quote from the company, too. That way, you know exactly what to expect.
They Do It All
When calling a plumbing company, be sure to ask them what type of work they do. They certainly need to fix the problem you are having, but also consider the type of recommendations they make.
- Installation work: If you are planning to install new water lines or remodel the kitchen, look for a company that does the installation work for you. This way, they should be using the most modern and up-to-date systems to keep your plumbing working at its best.
- Repairs: Repair work involves fixing what is already there. This may entail troubleshooting to determine the underlying problem and diagnostic testing, depending on the underlying concern. They should then get the system back into good working order.
- Replacement: If your existing system is not working, like the hot water heater or sump pump, you may want to be sure the company can offer you the replacement services you need. If they do, you also want to be sure they offer the brands and product types that you want, especially if you want energy efficient systems.
- Maintenance: The next level of support you need from the professional plumbing service is maintenance. It is critical not to overlook this key component of the work these professionals do. Good maintenance is what keeps these systems working reliably year after year. The best companies will set up a time to come to you each year to inspect, maintain, and update each one of your plumbing systems properly. Find out if they offer these types of services.
Energy Service Is Necessary
There are many situations where you need a plumbing company right away. What happens when you call and ask for emergency services though? If they do not provide you with fast and efficient support, that could be a concern. For example, if there is an area-wide flood in your area, that may mean that an emergency team cannot get to you soon enough. However, there are many other situations where the problem is just at your home. That should mean that the company can get there to help you within a few hours or 24 hours at the most, depending on the situation and your need.
When you call the professional plumbing service to ask for emergency help, there are a few things to ask to be clear:
- When can they be there? If you have a dripping faucet, you probably do not need this service, and paying extra for it may not be worthwhile. On the other hand, if you have a sewer line backing up, you need help right away.
- What happens when they arrive? Are they able to tackle the problem immediately, or will they be only able to offer a temporary fix? For example, if you have a broken water line, the company may be able to arrive right away to turn off the water and stop the flooding, but will they be able to handle the repair right away?
- What is the cost of this service? There is nearly always going to be an added charge when you need someone to come out the same day. That is to be expected. However, an honest company is not going to hide what this charge is. Ask about it.
Look for a professional plumbing service that is able to respond quickly and give you an estimated time of when they can be there. They may not be able to rush out the door immediately to get to you, but they should offer a fairly clear timeframe of what they can do for you.
They Are Not Going to Push the Sale
Another concern to consider when turning to a plumbing company is if they are a sales-focused company. You want a repair technician who is going to offer the best service for you, personally. There are many times when your home will need upgrades to major systems. That is to be expected. Yet, that is not always going to be the case.
Here are some examples. Consider what happens when your hot water heater is not working well. You want someone to come out from the plumbing service who will inspect it and determine what needs to be done. It could be a minor problem that costs little to repair. They should not recommend a new system. On the other hand, you do not want a company that is going to constantly come back to repair the hot water heater knowing that it is worn and needs to be replaced. If the cost to replace it is going to be lower in the long run, you want the company to offer that recommendation to you.
Satisfaction Is Necessary
Having a professional plumbing service come into your home is a big deal. You want to be sure the work is done properly, but most homeowners do not have a lot of experience in the plumbing industry. How do you know they are going to do the job properly?
Find out if the plumbing company offers any type of reassurance. Do they guarantee the work they do to last? Do they offer the insight necessary to you about what is going wrong and how to fix it? Often, the best organizations are those that are willing to explain the problem to you so you can fully understand what is occurring. They should then give you options for the repair or replacement. That way, you ultimately get to make the decision that is best suited for your needs. Finally, they should stand behind their work. That should include providing you with reassurances related to the workmanship and labor they do, as well as the parts and systems they use.
If they are not willing to offer this or their customer service is not what you would expect, it may be time to look for another company to help you instead. This is a major system in your home, and you want to be sure the work is done in a way that allows you to avoid having to repeat the repairs over and over again. The right company can assure you of this.
Finding the Best Company for You
Spend some extra time finding the best plumbing company to help you. When you want reliability and a company that has the reputation of providing superior service on a routine basis, you want Benjamin Franklin Plumbing of Fort Worth. We offer the level of service you need and the quality workmanship that you can expect to pay top dollar for, while still keeping our costs competitively priced for you.
See our most recent blog on this topic here.