Blog

Photo By Comeback Images at Shutterstock

As the manager of your family’s home, it’s easier to keep things running smoothly, especially over the long term, if you have established service providers you can rely on. It makes it easier to pick up the phone and continue the conversation about the remodeling work you’ve been thinking of or arrange for a few sink and toilet repairs, a garbage disposal care visit, or an annual whole-house drain cleaning service to get your pipes flowing smoothly again. There’s no more hunting each time you need a good plumbing service, checking your browser’s bookmarks, or seeing if you have a business card stashed away. It helps that our name is memorable, and at Benjamin Franklin Plumbing of Fort Worth, our service is, too. We’re a family-owned and operated plumbing service serving the Saginaw, TX area since 1998. We’d like to be the plumbing service that’s a part of your home services team from season to season, and from year to year. We have the expert skills, are trusted, and the qualifications to be a part of your home care team. Do we meet your service requirements? Let’s see what you think.

Communicating Clearly

From the initial call to the diagnosis and quote, active teamwork and final checkout of our work, we’re skilled plumbing service communicators. It’s important to be good listeners, to make sure that everything from scheduling to the way our plumbing services are delivered is on target for you and your family. This also means responding clearly to questions you might have about your plumbing, understanding and responding to you in a way that you can relate to, whether you have a related background that helps you talk about plumbing in more depth, or no background in plumbing at all, and just need to know the key points so you can manage your household well.

Have the Right Skills for the Job

Plumbing is a broad field. It actually has its roots in ancient cultures that developed the basic concepts of running water, even toilets, thousands of years ago, and plumbing service technologies are still evolving every year. It’s on us to keep up with the latest, whether it’s hybrid water heaters using heat pump technology or less visible changes in the way sink traps work or different types of pipe materials connect. As your Saginaw, TX plumbing service team member, we bring expertise that serves you well when you need emergency repairs and equipment replacement, but also is of value when you’re thinking about upgrades, remodeling, and new plumbing service options for your home and want to know more about how they work and whether they’re right for your home.

Be Focused in Our Work

One way you can tell that a professional is skilled is by the focused answers they provide to direct questions. It’s the same with our work. Sometimes, we have new tools, technologies, and techniques that help us, like leak detection gear. In the past, finding a leak in a wall or under your foundation required hunting, chasing upstream to the source as water leaked, traveled, and dripped far from the damage. It required a lot of exploratory cutting into walls or concrete, especially if the plumbing service had little experience with where leaks tend to appear and why. Now, combining our experience with leaks and new equipment that helps us pinpoint the source electronically using ultrasound, video, and other methods, we can usually focus on the source of the leak and the necessary remedies. Our background as an expert plumbing service helps us be direct with you and makes it easier for you to manage your household with clear information and trust that we are focused on our work.

Anticipate Problems and Offer Solutions

Another benefit of experience is the ability to anticipate problems and also provide proposed solutions as we communicate about the issue at hand. Returning to the example of a water line leak, if we notice that this is the second or third leak that we’ve responded to in a short period of time, or your home is of a certain age, we may suspect that the pipes have corroded or degraded, depending on whether they’re metal or plastic, and there may be more leaks to come if something isn’t done about them. Video inspection is often a good way to confirm our concerns and determine the extent of the problem. Our Saginaw, TX plumbing service can then show the situation, offer proposed solutions such as pipe replacement and perhaps water filtration or water softener equipment to reduce the corrosion in the future, and help you plan ahead for your home’s protection against damage. We can also help by inspecting your sewer line, or your plumbing in general, helping to anticipate problems that are arising, and determine what likely solutions might help. For example, a sewer problem, once investigated, might be a tree root intrusion that requires repair, or an extensive clog that simply requires dismantling and flushing down the line with hydro-jet spray.

Keep Up with New Developments to Improve My Home’s Operation

Water saving is an important issue these days, as communities struggle to keep viable water resources well managed and turn to homeowners to reduce their demand. EPA figures show how dramatically water can be saved even by replacing old toilets with water-saving models and swapping a bathroom sink faucet with one that shuts off automatically while you’re brushing your teeth or shaving. Thousands of gallons per year, for most households, out of the billions that the EPA estimates are wasted nationally each year. We can tell you what choices there are for new fixtures and how they can save on your water bill, as well as add beauty and convenience to your home. If you’re curious about new shower designs with linear drains or want to know about water filter technology, as your expert plumbing service we’re here to help you get informed and make key decisions about your home.

Own Our Issues

In home management, as in business, it’s important to know who “owns” an issue so you can focus on the bigger picture. As your expert plumbing service, we take the issues that you call us about and own them, coming up with a quick response when it’s an emergency that needs attention and making plans for effective resolution if it’s a large-scale project like a sewer line repair. When we provide services that affect your family’s lifestyle, like a whole house drain cleaning service that takes a couple of hours of high activity in all your bathrooms, kitchen, and elsewhere, we want you to know the timing and anticipated effect so you can deal with it easily, such as making sure pets aren’t running freely and you’re not planning a social event at the same time!

Be Organized and Effective, Especially on Complex Jobs

Plumbing work can feel overwhelming to homeowners, we know because it affects how they live their lives for a while. Knowing that we’re operating according to a plan, with resources on hand and plenty of experience, helps you and your family relax and manage your time, knowing that things are under control and the end result is going to be great. This also means that we plan ahead when we’re performing work like removing and replacing your water heater, covering our work area and our feet as we proceed through your home, and carefully lifting the unit and carrying it out the door according to plan. If you’re changing the type of water heater technology you use, such as tank-based to tankless, we’ll have an organized plan for changing your plumbing to fit, and arranging for electrical or gas energy supply to meet the new unit where it’s installed. We have people behind the scenes who help us plan, schedule, and orchestrate our plumbing services so they run as smoothly as possible.

Connect with You as a Person, and with Respect

As your plumbing service, our focus is on plumbing but we know that yours is on your home and your family. We communicate with you as a homeowner, not just a plumbing customer. When we talk with you about water heaters, we understand that on the one hand, you want your family to be comfortable with plenty of hot water, while you also want to make sure your energy bills don’t get out of hand. When we provide plumbing service maintenance, you might also be asking the question of when to replace an aging water heater into your big picture of budgets and timing, so you can focus on your life’s events and priorities without unnecessary distractions. It’s our job to look you in the eye and give you the information you need, listen to what else you might need to get the job done and work with you respectfully to make sure it can happen.

Follow Up to Make Sure Things Are Going Well

We’re here for your questions and concerns, even after we’ve finished our plumbing work and everything’s in great shape. Sometimes there’s a change involved, and you may have questions and need reassurance that everything’s ok. For example, if you just switched to tankless hot water and you open a tap for a little bit of hot water, it may not work the same way the tank-based unit does. Tankless heaters kick in when they sense a decent flow of water through them, usually about halfway on the faucet, so they don’t wind up wasting a lot of energy heating a hot water faucet leak. Once you know that, you’re good to go! But if you don’t, you might wonder. You know the saying about questions, they’re always good ones, and we’re here to answer them — about plumbing, anyway!

Give Tough News Honestly and Directly

These days, we have a lot more options when big plumbing problems arise like sewer line damage. We can often patch or reline the pipe in that case, rather than dig it up, which can also involve reconnecting under the street and some city services involvement. Nevertheless, urgent situations can arise that are big in scope and stressful for homeowners to deal with, and straightforward answers and information from us can help to lower the stress level, reducing uncertainty and helping you focus on success, however far away it feels at the time. Because you know us and know we’re on your home management team, we can get down to business with trust and understanding, and get through the plumbing service issues, whether it’s a wastewater flood in the bathroom or a water line break, with an organized, direct response and honest communication to keep the stress level down. Remember, we’ve been through this plumbing issue before, many times, and we can help you get through it, too.

Celebrate Our Mutual Successes

It’s important to recognize your successes as a Saginaw, TX homeowner in managing the complexities of your plumbing. We’re here to help, but you’re the one who makes it happen, and it never hurts to stop and consider that. Whether it’s a faucet or toilet that’s been leaking forever or garbage disposal you’ve stopped using because it needs fixing, even the simple things can be triumphs to celebrate. There are the repairs that make things right, and there are also the new fixtures and remodeling work that make your home even more of a place to enjoy and call home. Let’s celebrate your successes working with our plumbing service.

Your Plumbing Department in Saginaw, TX, Consistent and Dependable

At Benjamin Franklin Plumbing of Fort Worth, we serve homeowners in Saginaw, TX so they can keep their home life enjoyable. Our expertise makes things go more smoothly. Our dependability and consistency make it easy for you to relax, knowing you have a great plumbing service you can call when you need us. Give us a call today if we can help!